Privacy Policy

Introduction

Plurentia ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We respect your privacy and are committed to protecting it through our compliance with this policy. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, you may choose not to use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

When you engage with our services, we may collect the following personal information:

• Contact information (such as name, email address, postal address, and phone number)
• Property information relevant to window installations or services
• Payment information when purchasing our products or services
• Communication preferences and marketing opt-ins
• Records of your interactions with us (such as customer service inquiries)

Automatically Collected Information

When you visit our website or use our online services, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

• Details about your visits to our website, including traffic data, location data, logs, and other communication data
• Information about your computer and internet connection, including your IP address, operating system, and browser type
• Information collected through cookies, web beacons, and other tracking technologies

How We Use Your Information

We use the information we collect about you or that you provide to us, including any personal information, for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information, including confirmations and invoices
• To respond to your inquiries and provide customer support
• To send administrative information, such as updates to our terms, conditions, and policies
• To send promotional communications, such as special offers or other information we think you may find interesting (in accordance with your communication preferences)
• To personalize your experience and deliver content and product offerings relevant to your interests
• To monitor and analyze trends, usage, and activities in connection with our services
• To protect against, identify, and prevent fraud and other illegal activity, claims, and liabilities
• To comply with legal obligations and enforce our terms of service

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business (such as analytics providers, payment processors, and marketing services)
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information
• With your consent

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce or apply our terms of service and other agreements
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Plurentia, our customers, or others

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our services. Any transmission of personal information is at your own risk.

Your Choices

Accessing and Correcting Your Information

You can review and change your personal information by logging into your account on our website or by contacting us directly. You may also send us an email to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Opting Out of Marketing Communications

You can opt out of receiving marketing emails from us by clicking the unsubscribe link in any promotional email we send you or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as those about your account or our ongoing business relations.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website homepage or by email to the primary email address specified in your account. The date the Privacy Policy was last revised is identified at the bottom of this page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

Contact Information

If you have any questions, concerns, or comments about this Privacy Policy, please contact us at:

Plurentia
42 Harbour Street
Sydney, NSW 2000
Australia

+61 2 8445 4421
[email protected]